In general, people don’t like being talked at. Successful, engaging communication requires talking, listening, and analyzing. Traditionally, healthcare communication has focused on outbound messaging without the ability for a person to respond in a...

“The good physician treats the disease; the great physician treats the patient who has the disease.” (Sir William Osler - Canadian physician and one of the four founding professors of Johns Hopkins Hospital, died in 1919.)

A recurring theme in...