Over the last decade, an influx of innovative population health and wellness programs have come to market to help manage chronic conditions, meet employee wellness goals and deliver targeted care to unique populations of consumers.
Still, significant challenges exist like signing up new members efficiently, engaging them throughout the program, and using staff effectively to coach, manage, or assist them.
Leading wellness companies across the landscape are finding success in meeting these challenges and differentiating their programs through conversational texting in three key areas: Program Adoption, Program Engagement, and Health Coaching Support.
This white paper highlights the advantages of conversational text messaging and how it creates powerful dialogues that positively impact consumer outcomes and experience within a wellness program.
of new members signed up via text channel after implementing mPulse
link click-through rate to new lessons for chronic condition management
positive or neutral sentiment for text dialogues triggered by health coaches
mPulse, a leader in digital solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem. With over a decade of experience and 4 billion consumer touchpoints annually, mPulse is the trusted health experience and insights partner for over 400 healthcare organizations.
