​Improving HOS, CAHPS, and Retention:

Scalable Engagement Strategies for Quality Improvement Teams

In this session, we explored how to apply proven best practices and digital engagement strategies to improve HOS and CAHPS scores, while also supporting long-term member retention. Leveraging a suite of solutions including automated outreach and member insights, plans can close gaps, increase satisfaction, and promote self-management at scale.

• How to improve HOS and CAHPS performance through proactive, personalized member engagement.
• Real-world examples of how mPulse solutions have improved Star Ratings and retention.
• Strategies to integrate health education content into engagement workflows for higher member activation.
• How to scale successful interventions across different member populations, including hard-to-reach groups.