--- title: [Watch Now] Improving HOS, CAHPS, and Retention description: Learn how health plans can improve HOS and CAHPS scores, strengthen member retention, and scale personalized engagement with proven digital strategies. image: https://go.mpulse.com/hubfs/rounded%20CAHPS-1.jpeg --- [![mPulse Logotype Blue](https://go.mpulse.com/hs-fs/hubfs/mPulse%20Logotype%20Blue.png?width=955&height=212&name=mPulse%20Logotype%20Blue.png "mPulse Logotype Blue")](https://mpulse.com/) - [Products](https://mpulse.com/products/) - [Solutions](https://mpulse.com/solutions/) - [Resources](https://mpulse.com/resources/) - [Company](https://mpulse.com/company/) [Request a Demo](https://mpulse.com/request-a-demo/) # Improving HOS, CAHPS, and Retention: ### Scalable Engagement Strategies for Quality Improvement Teams In this session, we explored how to apply proven best practices and digital engagement strategies to improve HOS and CAHPS scores, while also supporting long-term member retention. Leveraging a suite of solutions including automated outreach and member insights, plans can close gaps, increase satisfaction, and promote self-management at scale. ## Watch this webinar on: - How to improve HOS and CAHPS performance through proactive, personalized member engagement. - Real-world examples of how mPulse solutions have improved Star Ratings and retention. - Strategies to integrate health education content into engagement workflows for higher member activation. - How to scale successful interventions across different member populations, including hard-to-reach groups.   ![AdobeStock\_265300323-1-1](https://go.mpulse.com/hs-fs/hubfs/AdobeStock_265300323-1-1.jpeg?width=800&height=577&name=AdobeStock_265300323-1-1.jpeg) # Meet Your Webinar Speakers ![Matt Thompson](https://go.mpulse.com/hs-fs/hubfs/Matt%20Thompson.jpeg?width=200&height=200&name=Matt%20Thompson.jpeg) #### Matt Thompson mPulse Sr. Product Manager ## About mPulse mPulse, a leader in digital engagement and communications solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach, and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem. With over a decade of experience and more than 4 billion consumer-related transactions annually, mPulse is the trusted health experience and insights partner for over 450 healthcare organizations. ![side IMG-1](https://go.mpulse.com/hs-fs/hubfs/2024-Assets/Images/side%20IMG-1.jpg?width=1515&height=958&name=side%20IMG-1.jpg) #### Products - [HXI: Health Experience & Insights](https://mpulse.com/hxi/) - [Predictive Analytics](https://mpulse.com/products/predictive-analytics/) - [Core Communications](https://mpulse.com/products/core-communications/) - [Omnichannel Engagement](https://mpulse.com/products/omnichannel-engagement/) - [Health Portals](https://mpulse.com/products/health-portals/) - [Content Hub](https://mpulse.com/products/content-hub/) - [Acquisition & Payments](https://mpulse.com/products/acquisition-payments/) - [Platform](https://mpulse.com/products/platform/) #### Solutions ###### SOLUTION BY ENGAGEMENT - [CAHPS & Member Experience](https://mpulse.com/solutions/cahps-member-experience/) - [Utilization Management Notifications](https://mpulse.com/solutions/utilization-management-notifications/) - [HEDIS® & Prevention](https://mpulse.com/solutions/hedis-prevention/) - [Population Health](https://mpulse.com/solutions/population-health/) - [Provider Relations](https://mpulse.com/solutions/provider-relations/) - [Access to Care](https://mpulse.com/solutions/access-to-care/) - [Care Team Collaboration](https://mpulse.com/solutions/care-team-collaboration/) - [Social Needs](https://mpulse.com/solutions/social-needs/) - [Condition & Care Management](https://mpulse.com/solutions/condition-care-management/) - [Acquisition & Retention](https://mpulse.com/solutions/acquisition-retention/) ###### SOLUTION BY INDUSTRY - [Medicare](https://mpulse.com/solutions/medicare/) - [Medicaid](https://mpulse.com/solutions/medicaid/) - [Commercial](https://mpulse.com/solutions/commercial/) - [Dental Plans](https://mpulse.com/solutions/dental-plans/) - [Exchange](https://mpulse.com/solutions/exchange/) - [Third-Party Administrators (TPAs)](https://mpulse.com/solutions/third-party-administrators/) - [Health Systems](https://mpulse.com/solutions/health-systems/) - [ACO, VBC, & MSO](https://mpulse.com/solutions/aco-vbc-mso/) - [Pharmacy](https://mpulse.com/solutions/pharmacy/) - [Life Sciences & Clinical Trials](https://mpulse.com/solutions/life-sciences-clinical-trials/) #### Resources - [Blog](https://mpulse.com/resources/blog/) - [Outcomes](https://mpulse.com/resources/outcomes/) - [White Papers](https://mpulse.com/resources/?_sft_content-type=white-papers) - [Webinars](https://mpulse.com/resources/?_sft_content-type=webinars) - [Case Studies](https://mpulse.com/resources/?_sft_content-type=case-study) - [Brochures](https://mpulse.com/resources/?_sft_content-type=brochures) - [Product Sheets](https://mpulse.com/resources/?_sft_content-type=product-sheet) - [2026 Stars Compare Tool](https://mpulse.com/resources/stars-compare-tool/) #### Company - [Leadership](https://mpulse.com/company/#leadership) - [Board of Directors](https://mpulse.com/company/#board-of-directors) - [Investors](https://mpulse.com/company/investors/) - [In The News](https://mpulse.com/company/in-the-news/) - [Events](https://mpulse.com/company/events/) - [Careers](https://mpulse.com/company/careers/) - [Contact](https://mpulse.com/company/contact/) - [Activate2027](https://go.mpulse.com/activate2027) [![mPulse Logo](https://go.mpulse.com/hubfs/2024-Assets/Images/mPulse%20Logo.svg "mPulse Logo")](https://mpulse.com/) **Headquarters** [+1 (888) 678-5735](tel:1888678-5735%2021255) 21255 Burbank Blvd, Los Angeles, CA 91367 [info@mpulse.com](mailto:info@mpulse.com)  Copyright © 2026 mPulse. 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