At-Home COVID19 Test Coverage Mandate

How to Optimize the Member Experience 

The Biden administration mandate for private insurers to cover the cost of at-home COVID tests has many health plans feeling ill-prepared. From the influx of member inquiries during an already peak call season to the management of reimbursements, there is potential for a large amount of disruption in the coming weeks.  

Personalized outreach at scale can make a significant difference in the member’s experience and the ability of your organization to quickly adapt to this new mandate. In this on-demand webinar hosted by Reva Sheehan, Customer Insights Director, and Christian Bagge, Vice President of National Accounts, we will discuss how plans can proactively respond to this change by deploying a digital outreach program both quickly and at scale. 



Access This Webinar to:

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Best practices for outreach mix we recommend to plans at the start of this mandate 
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How to avoid member abrasion and improve member benefits awareness  
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How your plan can reduce inbound calls related to the mandate by employing digital self-service