ON-DEMAND WEBINAR
Understanding Health Outcomes to Improve Experience
As plans prepare for another HOS cycle, understanding how member health status, satisfaction, and experience intersect is more important than ever. While CAHPS and HOS surveys are often conflated, they measure different, but deeply connected, dimensions of member’s experience with their health and the care they receive. This session breaks down what separates these surveys, and what health plans can do to strengthen performance across both.
Sam Oliver and Brian Heacox explore HOS measure methodology, cohort design, member eligibility rules, and response rate challenges.
Strategies to identify at-risk members and target interventions
A look into the real-world data and predictive analytics used to evaluate year over year changes in member health outcomes
How to benchmark practice HOS outreach for the upcoming 2026 HOS survey
mPulse, a leader in digital engagement and communications solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach, and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem. With over a decade of experience and more than 4 billion consumer-related transactions annually, mPulse is the trusted health experience and insights partner for over 450 healthcare organizations.
