Skip to content
Hamburger Menu

How can Medicaid Redetermination Optimize the End-to-End Member Experience?

Thank you for your interest! You will now be directed to this Gartner® research.

What You Get

  • The quick answer to how medicaid redetermination can optimize the member end-to-end experience
  • Strategies to adopt to build a better, lasting member experience amongst a declining Medicaid population
  • Technologies to invest in for more enhanced member experiences

Key Insights

  • Focus areas for CIOs to improve usability and relevance of member tools
  • How to leverage trusted community agencies to help support and guide members through the redetermination process 
  •  Strategies to support brand experience
  • How campaign strategies can go beyond one-off outreaches and meet a range of diverse member preferences 


Source: Gartner, U.S. Healthcare Payer Insurance Industry Insights, 15 February 2024, Faith Adams, Quentin Moses

GARTNER is a registered trademark and service mark, and HYPE CYCLE is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.