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How can Medicaid Redetermination Optimize the End-to-End Member Experience?

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What You Get

  • The quick answer to how medicaid redetermination can optimize the member end-to-end experience
  • Strategies to adopt to build a better, lasting member experience amongst a declining Medicaid population
  • Technologies to invest in for more enhanced member experiences

Key Insights

  • Focus areas for CIOs to improve usability and relevance of member tools
  • How to leverage trusted community agencies to help support and guide members through the redetermination process 
  •  Strategies to support brand experience

  • How campaign strategies can go beyond one-off outreaches and meet a range of diverse member preferences 

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Source: Gartner, U.S. Healthcare Payer Insurance Industry Insights, 15 February 2024, Faith Adams, Quentin Moses

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