Turn Predictive Analytics into Action
Intervene at the most crucial moments by pairing prediction-powered insights with intelligent engagement to improve outcomes.
Intelligent Experiences Lead to Impactful Results
improvement in redetermination rates
CAHPS measures improved by one Star within one year
of targeted members closed gaps across 20+ HEDIS® measures
Let mPulse do the heavy lifting and put your Decision Point Insights predictions to use. Health Experience & Insights (HXI), our unified yet configurable product suite, connects predictive analytics with digital engagement to put your data to work and create meaningful conversations through SMS, email, IVR, and mobile web channels.

Don't Just See the Future, Change It.
With your predictions in hand, it's time to pair that data with the most effective digital outreach strategies. Let us take the reins on creating engagement programs your members will respond to. Backed by powerful Decision Point Insights and triggered by key inflection points, these programs reach members at the most critical moments, so you can focus on what matters most: your members' health.
Member Insights and Interactions in One Place
Advanced member profile data and engagement intelligence built for healthcare—and for each other. Visualize all engagement touch points within the member profile, including past experiences and predicted future behaviors. History, barriers, predictions, and engagement interactions - all in one unified view.

CONTACT US
Take the First Step
Ready to put your data to good use? Supercharge member predictions with digital outreach. Reach out to let us know you're interested.
Learn More About The Power of Data-Driven Engagement Programs
Our Experts
Our speakers are industry experts, bringing a deep understanding of CAHPS and member experience. Tune into their episodes to discover practical, data-driven strategies that deliver real results.
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings.
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings.
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings.
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings.
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings.
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings.
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings.
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings.
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings.
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings.
Questions? We Have Answers.
What is an engagement program?
mPulse engagement programs use AI-powered, two-way, omnichannel communication to connect health plans and their members in meaningful and personalized ways.
Through SMS, MMS, email, IVR, and mobile web channels, these programs drive behavior change, close care gaps, and improve health outcomes. By combining behavioral science, rich content, and predictive insights, mPulse engagement programs help health plans boost engagement and hit a number of key health plan objectives.
To learn more about our omnichannel engagement products, visit the product page.
If I add on engagement programs, how will it interact with my existing predictive analytics products?
mPulse engagement programs integrate with your existing predictive analytics products to turn insights into action.
The data from Decision Point Insights are used to build targeted outreach through mPulse engagement capabilities. By leveraging predictive risk scores and member data, the engagement platform delivers personalized outreach through SMS, email, IVR, and other digital channels to members at the moment it's needed. Then, real-time engagement data flows back into your analytics, continuously improving targeting and effectiveness.
Are these products secure?
All mPulse products are HITRUST certified, SOC 2 Type 2 certified, and HIPAA compliant. Data security and governance is at the very core of our information technology and operations.
What is Health Experience & Insights (HXI)?
An end-to-end integrated product suite that brings together predictive analytics, omnichannel engagement, and health portals to transform experience for members, providers, and their internal teams.