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Turn Predictive Analytics into Action

Intervene at the most crucial moments by pairing prediction-powered insights with intelligent engagement to improve outcomes.

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Intelligent Experiences Lead to Impactful Results

9 %

improvement in redetermination rates

5/8

CAHPS measures improved by one Star within one year

43 %

of targeted members closed gaps across 20+ HEDIS® measures

Predict Risk & Engage Intelligently

Let mPulse do the heavy lifting and put your Decision Point Insights predictions to use. Health Experience & Insights (HXI), our unified yet configurable product suite, connects predictive analytics with digital engagement to put your data to work and create meaningful conversations through SMS, email, IVR, and mobile web channels.

Personalization, Automated

Don't Just See the Future, Change It.

With your predictions in hand, it's time to pair that data with the most effective digital outreach strategies. Let us take the reins on creating engagement programs your members will respond to. Backed by powerful Decision Point Insights and triggered by key inflection points, these programs reach members at the most critical moments, so you can focus on what matters most: your members' health.

Learn More About Adding Engagement »

Member Insights and Interactions in One Place

Advanced member profile data and engagement intelligence built for healthcare—and for each other. Visualize all engagement touch points within the member profile, including past experiences and predicted future behaviors. History, barriers, predictions, and engagement interactions - all in one unified view.

Learn More About Adding Engagement »

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Our Experts

Our speakers are industry experts, bringing a deep understanding of CAHPS and member experience. Tune into their episodes to discover practical, data-driven strategies that deliver real results.

Rex Wallace

Founder & CEO, Rex Wallace Consulting

Rex Wallace

Founder & CEO, Rex Wallace Consulting

Rex Wallace

Founder & CEO, Rex Wallace Consulting

Rex Wallace

Founder & CEO, Rex Wallace Consulting

Rex Wallace

Founder & CEO, Rex Wallace Consulting

Rex Wallace

Founder & CEO, Rex Wallace Consulting

Rex Wallace

Founder & CEO, Rex Wallace Consulting

Rex Wallace

Founder & CEO, Rex Wallace Consulting

Rex Wallace

Founder & CEO, Rex Wallace Consulting

Rex Wallace

Founder & CEO, Rex Wallace Consulting

Questions? We Have Answers.

mPulse engagement programs use AI-powered, two-way, omnichannel communication to connect health plans and their members in meaningful and personalized ways.

Through SMS, MMS, email, IVR, and mobile web channels, these programs drive behavior change, close care gaps, and improve health outcomes. By combining behavioral science, rich content, and predictive insights, mPulse engagement programs help health plans boost engagement and hit a number of key health plan objectives.

To learn more about our omnichannel engagement products, visit the product page.

mPulse engagement programs integrate with your existing predictive analytics products to turn insights into action.

The data from Decision Point Insights are used to build targeted outreach through mPulse engagement capabilities. By leveraging predictive risk scores and member data, the engagement platform delivers personalized outreach through SMS, email, IVR, and other digital channels to members at the moment it's needed. Then, real-time engagement data flows back into your analytics, continuously improving targeting and effectiveness.

All mPulse products are HITRUST certified, SOC 2 Type 2 certified, and HIPAA compliant. Data security and governance is at the very core of our information technology and operations.

An end-to-end integrated product suite that brings together predictive analytics, omnichannel engagement, and health portals to transform experience for members, providers, and their internal teams.