Portals and Member Engagement: An Integrated Product Suite

Your Portal—From
Reactive to Proactive

Need to drive portal adoption fast? Health plans have seen up to a 30X increase in enrollments when deploying mPulse's Portal Activation program.

Backed by powerful behavioral science and AI technology and flowing through members' preferred digital channels, it'll have you easily reaching members and keeping them coming back.

Learn More About Driving Portal Adoption »

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Intelligent Experiences, Impactful Results

70 %

reduction in call center volume related to provider search

30 X

increase in online member portal enrollments

35 %

benchmark increase for members engaging in self service tools

What is an engagement program?

mPulse engagement programs use advanced, two-way, omnichannel communication to connect health plans and their members in meaningful and personalized ways.

Through SMS, MMS, email, IVR, and mobile web channels, these programs drive behavior change, close care gaps, and improve health outcomes. By combining behavioral science, rich content, with accessibility, mPulse engagement programs help health plans improve utilization and hit a number of key health plan objectives.

To learn more about our omnichannel engagement products, visit the product page.

If I add on engagement programs, how will it interact with my existing portals products?

mPulse engagement programs integrate with your existing portals products to turn engagement into action.

Members expect a personalized, connected experience directly from their phone or email to their member portal to quickly access their member ID, search for a provider, or review their claims. The engagement platform delivers personalized outreach through SMS, email, IVR, and other digital channels to members so they get the most of their portal in a channel they use daily. Then, real-time engagement data is accessible to your team, continuously improving targeting and effectiveness.

Are these products secure?

All mPulse products are HITRUST certified, SOC 2 Type 2 certified, and HIPAA compliant. Data security and governance is at the very core of our information technology and operations.

What is Health Experience & Insights (HXI)?

An end-to-end integrated product suite that brings together predictive analytics, omnichannel engagement, and health portals to transform experience for members, providers, and their internal teams.

Our Experts

Our speakers are industry experts, bringing a deep understanding of CAHPS and member experience. Tune into their episodes to discover practical, data-driven strategies that deliver real results.