--- title: "Portals and Member Engagement: An Integrated Product Suite" description: Explore health Portals and Member Engagement products, a part of our Health Experience & Insights suite, leveraging member portals and engagement tools to enhance member experiences. image: https://go.mpulse.com/hubfs/Portals%20Landing%20Page2.jpeg --- [![mPulse Logo](https://go.mpulse.com/hubfs/2024-Assets/Images/mPulse%20Logo.svg "mPulse Logo")](https://mpulse.com/) [Let's Chat](https://mpulse.com/request-a-demo-abm/) # **You Have the Portal, Now Let's Drive the Engagement.**   Empower members to get more from their health portal with smart digital engagement. ![Portals Landing Page Header2 2](https://go.mpulse.com/hs-fs/hubfs/Portals%20Landing%20Page%20Header2%202.png?width=2000&height=1042&name=Portals%20Landing%20Page%20Header2%202.png) ![kaiser\_permanente](https://go.mpulse.com/hubfs/2024-Assets/Images/kaiser_permanente.svg) ![humana](https://go.mpulse.com/hubfs/2024-Assets/Images/humana.svg) ![CalOptimaHealth-Stacked-Color-1](https://go.mpulse.com/hubfs/2024-Assets/Images/CalOptimaHealth-Stacked-Color-1.svg) ![scanlogofound](https://go.mpulse.com/hubfs/2024-Assets/Images/scanlogofound.svg) ![AltaMedLogoFound-1](https://go.mpulse.com/hubfs/2024-Assets/Images/AltaMedLogoFound-1.svg) ![Select-Health-logo](https://go.mpulse.com/hubfs/2024-Assets/Images/Select-Health-logo.svg) ## You Want to Engage Members, So Why Does Reaching Them Feel So Difficult? ## Your Portal—From Reactive to Proactive Need to drive portal adoption fast? Health plans have seen up to a 30X increase in enrollments when deploying mPulse's Portal Activation program. Backed by powerful behavioral science and AI technology and flowing through members' preferred digital channels, it'll have you easily reaching members and keeping them coming back.  [Learn More About Driving Portal Adoption »](https://go.mpulse.com/portals-and-member-engagement#learn) ![101763\_HealthTrio\_PortalsPageMotionGraphic1-PortalAdoption\_V3-ezgif.com-video-to-gif-converter](https://go.mpulse.com/hs-fs/hubfs/2025%20Assets/101763_HealthTrio_PortalsPageMotionGraphic1-PortalAdoption_V3-ezgif.com-video-to-gif-converter.gif?width=800&height=513&name=101763_HealthTrio_PortalsPageMotionGraphic1-PortalAdoption_V3-ezgif.com-video-to-gif-converter.gif) ![101763\_HealthTrio\_PortalsPageMotionGraphic1-PortalAdoption\_V3-ezgif.com-video-to-gif-converter](https://go.mpulse.com/hs-fs/hubfs/101763_HealthTrio_PortalsPageMotionGraphic1-PortalAdoption_V3-ezgif.com-video-to-gif-converter.gif?width=800&height=513&name=101763_HealthTrio_PortalsPageMotionGraphic1-PortalAdoption_V3-ezgif.com-video-to-gif-converter.gif "101763_HealthTrio_PortalsPageMotionGraphic1-PortalAdoption_V3-ezgif.com-video-to-gif-converter") ![101767\_HealthTrio\_PortalsPageMotionGraphic2-Self-ServiceTools\_V11-ezgif.com-video-to-gif-converter](https://go.mpulse.com/hs-fs/hubfs/101767_HealthTrio_PortalsPageMotionGraphic2-Self-ServiceTools_V11-ezgif.com-video-to-gif-converter.gif?width=800&height=513&name=101767_HealthTrio_PortalsPageMotionGraphic2-Self-ServiceTools_V11-ezgif.com-video-to-gif-converter.gif "101767_HealthTrio_PortalsPageMotionGraphic2-Self-ServiceTools_V11-ezgif.com-video-to-gif-converter") ## Let's Talk Ready to make your members' health experience smooth and seamless? Book a quick call with your organization's assigned expert to learn more.   ## Intelligent Experiences, Impactful Results 70 % reduction in call center volume related to provider search 30 X increase in online member portal enrollments 35 % benchmark increase for members engaging in self service tools ###### CONTACT US ## Take the First Step Ready to put your data to good use? Supercharge member predictions with digital outreach. Reach out to let us know you're interested. [Get Insights-Driven Engagement](https://mpulse.com/request-a-demo/)   ## Questions? We Have Answers. #### What is an engagement program? mPulse engagement programs use  advanced, two-way, omnichannel communication to connect health plans and their members in meaningful and personalized ways. Through SMS, MMS, email, IVR, and mobile web channels, these programs drive behavior change, close care gaps, and improve health outcomes. By combining behavioral science, rich content, with accessibility, mPulse engagement programs help health plans improve utilization and hit a number of key health plan objectives. To learn more about our omnichannel engagement products, [visit the product page](https://mpulse.com/products/omnichannel-engagement/). #### If I add on engagement programs, how will it interact with my existing portals products? mPulse engagement programs integrate with your existing portals products to turn engagement into action. Members expect a personalized, connected experience directly from their phone or email to their member portal to quickly access their member ID, search for a provider, or review their claims. The engagement platform delivers personalized outreach through SMS, email, IVR, and other digital channels to members so they get the most of their portal in a channel they use daily. Then, real-time engagement data is accessible to your team, continuously improving targeting and effectiveness. #### Are these products secure? All mPulse products are HITRUST certified, SOC 2 Type 2 certified, and HIPAA compliant. Data security and governance is at the very core of our information technology and operations. #### What is Health Experience & Insights (HXI)? An end-to-end integrated product suite that brings together predictive analytics, omnichannel engagement, and health portals to transform experience for members, providers, and their internal teams. ## Learn More About The Power of Data-Driven Engagement Programs #### [![123\_191 mPulse6](https://go.mpulse.com/hubfs/123_191%20mPulse6.png) Solution Sheet Portal Adoption Activator Program *Read »*](https://go.mpulse.com/hubfs/Portal%20Adoption%20Product%20One%20Pager-1.pdf) #### [![AdobeStock\_344467476-smaller](https://go.mpulse.com/hubfs/AdobeStock_344467476-smaller.webp) Blog Three Key Trends Driving the Future of Member Portals *Read »*](https://mpulse.com/blog/three-key-trends-driving-the-future-of-member-portals/) #### [![replacement-30](https://go.mpulse.com/hubfs/replacement-30.jpg) Webinar The Future of Health Portals: Creating Outcome-Driven Experiences *Watch »*](https://go.mpulse.com/the-future-of-health-portals-creating-outcome-driven-experiences?) ## Our Experts Our speakers are industry experts, bringing a deep understanding of CAHPS and member experience. Tune into their episodes to discover practical, data-driven strategies that deliver real results. ##### Rex Wallace Founder & CEO, Rex Wallace Consulting [Learn more »](https://go.mpulse.com/portals-and-member-engagement#test-popup) ![Rex-Wallace](https://go.mpulse.com/hs-fs/hubfs/2025%20Assets/Rex-Wallace.jpeg?width=800&height=800&name=Rex-Wallace.jpeg) ![linkedin](https://go.mpulse.com/hubfs/2025%20Assets/linkedin.svg) ## Rex Wallace ### Founder & CEO, Rex Wallace Consulting Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings. ##### Rex Wallace Founder & CEO, Rex Wallace Consulting [Learn more »](https://go.mpulse.com/portals-and-member-engagement#test-popup) ![Rex-Wallace](https://go.mpulse.com/hs-fs/hubfs/2025%20Assets/Rex-Wallace.jpeg?width=800&height=800&name=Rex-Wallace.jpeg) ![linkedin](https://go.mpulse.com/hubfs/2025%20Assets/linkedin.svg) ## Rex Wallace ### Founder & CEO, Rex Wallace Consulting Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings. ##### Rex Wallace Founder & CEO, Rex Wallace Consulting [Learn more »](https://go.mpulse.com/portals-and-member-engagement#test-popup) ![Rex-Wallace](https://go.mpulse.com/hs-fs/hubfs/2025%20Assets/Rex-Wallace.jpeg?width=800&height=800&name=Rex-Wallace.jpeg) ![linkedin](https://go.mpulse.com/hubfs/2025%20Assets/linkedin.svg) ## Rex Wallace ### Founder & CEO, Rex Wallace Consulting Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings. ##### Rex Wallace Founder & CEO, Rex Wallace Consulting [Learn more »](https://go.mpulse.com/portals-and-member-engagement#test-popup) ![Rex-Wallace](https://go.mpulse.com/hs-fs/hubfs/2025%20Assets/Rex-Wallace.jpeg?width=800&height=800&name=Rex-Wallace.jpeg) ![linkedin](https://go.mpulse.com/hubfs/2025%20Assets/linkedin.svg) ## Rex Wallace ### Founder & CEO, Rex Wallace Consulting Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings. ##### Rex Wallace Founder & CEO, Rex Wallace Consulting [Learn more »](https://go.mpulse.com/portals-and-member-engagement#test-popup) ![Rex-Wallace](https://go.mpulse.com/hs-fs/hubfs/2025%20Assets/Rex-Wallace.jpeg?width=800&height=800&name=Rex-Wallace.jpeg) ![linkedin](https://go.mpulse.com/hubfs/2025%20Assets/linkedin.svg) ## Rex Wallace ### Founder & CEO, Rex Wallace Consulting Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings. ##### Rex Wallace Founder & CEO, Rex Wallace Consulting [Learn more »](https://go.mpulse.com/portals-and-member-engagement#test-popup) ![Rex-Wallace](https://go.mpulse.com/hs-fs/hubfs/2025%20Assets/Rex-Wallace.jpeg?width=800&height=800&name=Rex-Wallace.jpeg) ![linkedin](https://go.mpulse.com/hubfs/2025%20Assets/linkedin.svg) ## Rex Wallace ### Founder & CEO, Rex Wallace Consulting Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings. ##### Rex Wallace Founder & CEO, Rex Wallace Consulting [Learn more »](https://go.mpulse.com/portals-and-member-engagement#test-popup) ![Rex-Wallace](https://go.mpulse.com/hs-fs/hubfs/2025%20Assets/Rex-Wallace.jpeg?width=800&height=800&name=Rex-Wallace.jpeg) ![linkedin](https://go.mpulse.com/hubfs/2025%20Assets/linkedin.svg) ## Rex Wallace ### Founder & CEO, Rex Wallace Consulting Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings. ##### Rex Wallace Founder & CEO, Rex Wallace Consulting [Learn more »](https://go.mpulse.com/portals-and-member-engagement#test-popup) ![Rex-Wallace](https://go.mpulse.com/hs-fs/hubfs/2025%20Assets/Rex-Wallace.jpeg?width=800&height=800&name=Rex-Wallace.jpeg) ![linkedin](https://go.mpulse.com/hubfs/2025%20Assets/linkedin.svg) ## Rex Wallace ### Founder & CEO, Rex Wallace Consulting Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings. ##### Rex Wallace Founder & CEO, Rex Wallace Consulting [Learn more »](https://go.mpulse.com/portals-and-member-engagement#test-popup) ![Rex-Wallace](https://go.mpulse.com/hs-fs/hubfs/2025%20Assets/Rex-Wallace.jpeg?width=800&height=800&name=Rex-Wallace.jpeg) ![linkedin](https://go.mpulse.com/hubfs/2025%20Assets/linkedin.svg) ## Rex Wallace ### Founder & CEO, Rex Wallace Consulting Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings. ##### Rex Wallace Founder & CEO, Rex Wallace Consulting [Learn more »](https://go.mpulse.com/portals-and-member-engagement#test-popup) ![Rex-Wallace](https://go.mpulse.com/hs-fs/hubfs/2025%20Assets/Rex-Wallace.jpeg?width=800&height=800&name=Rex-Wallace.jpeg) ![linkedin](https://go.mpulse.com/hubfs/2025%20Assets/linkedin.svg) ## Rex Wallace ### Founder & CEO, Rex Wallace Consulting Rex Wallace is the founder and principal of Rex Wallace Consulting, LLC, a firm that specializes in improving Medicare Advantage health plans’ Star ratings. Since starting the company in 2017, he has helped numerous health plans achieve significant quality improvements, including full-Star rating jumps within a single year. With over 23 years of healthcare experience, Wallace previously led Star Ratings for a large multi-state health plan, where he consistently achieved ratings of 4 to 4.5 Stars across various contracts.His expertise lies in guiding Medicare Advantage plans through the development and execution of strategies that materially boost quality outcomes, focusing on areas like compliance, quality measures, and revenue optimization related to Star ratings. #### Products - [HXI: Health Experience & Insights](https://mpulse.com/hxi/) - [Predictive Analytics](https://mpulse.com/products/predictive-analytics/) - [Core Communications](https://mpulse.com/products/core-communications/) - [Omnichannel Engagement](https://mpulse.com/products/omnichannel-engagement/) - [Health Portals](https://mpulse.com/products/health-portals/) - [Content Hub](https://mpulse.com/products/content-hub/) - [Acquisition & Payments](https://mpulse.com/products/acquisition-payments/) - [Platform](https://mpulse.com/products/platform/) #### Solutions ###### SOLUTION BY ENGAGEMENT - [CAHPS & Member Experience](https://mpulse.com/solutions/cahps-member-experience/) - [Utilization Management Notifications](https://mpulse.com/solutions/utilization-management-notifications/) - [HEDIS® & Prevention](https://mpulse.com/solutions/hedis-prevention/) - [Population Health](https://mpulse.com/solutions/population-health/) - [Provider Relations](https://mpulse.com/solutions/provider-relations/) - [Access to Care](https://mpulse.com/solutions/access-to-care/) - [Care Team Collaboration](https://mpulse.com/solutions/care-team-collaboration/) - [Social Needs](https://mpulse.com/solutions/social-needs/) - [Condition & Care Management](https://mpulse.com/solutions/condition-care-management/) - [Acquisition & Retention](https://mpulse.com/solutions/acquisition-retention/) ###### SOLUTION BY INDUSTRY - [Medicare](https://mpulse.com/solutions/medicare/) - [Medicaid](https://mpulse.com/solutions/medicaid/) - [Commercial](https://mpulse.com/solutions/commercial/) - [Dental Plans](https://mpulse.com/solutions/dental-plans/) - [Exchange](https://mpulse.com/solutions/exchange/) - [Third-Party Administrators (TPAs)](https://mpulse.com/solutions/third-party-administrators/) - [Health Systems](https://mpulse.com/solutions/health-systems/) - [ACO, VBC, & MSO](https://mpulse.com/solutions/aco-vbc-mso/) - [Pharmacy](https://mpulse.com/solutions/pharmacy/) - [Life Sciences & Clinical Trials](https://mpulse.com/solutions/life-sciences-clinical-trials/) #### Resources - [Blog](https://mpulse.com/resources/blog/) - [Outcomes](https://mpulse.com/resources/outcomes/) - [White Papers](https://mpulse.com/resources/?_sft_content-type=white-papers) - [Webinars](https://mpulse.com/resources/?_sft_content-type=webinars) - [Case Studies](https://mpulse.com/resources/?_sft_content-type=case-study) - [Brochures](https://mpulse.com/resources/?_sft_content-type=brochures) - [Product Sheets](https://mpulse.com/resources/?_sft_content-type=product-sheet) - [2026 Stars Compare Tool](https://mpulse.com/resources/stars-compare-tool/) #### Company - [Leadership](https://mpulse.com/company/#leadership) - [Board of Directors](https://mpulse.com/company/#board-of-directors) - [Investors](https://mpulse.com/company/investors/) - [In The News](https://mpulse.com/company/in-the-news/) - [Events](https://mpulse.com/company/events/) - [Careers](https://mpulse.com/company/careers/) - [Contact](https://mpulse.com/company/contact/) - [Activate2027](https://go.mpulse.com/activate2027) [![mPulse Logo](https://go.mpulse.com/hubfs/2024-Assets/Images/mPulse%20Logo.svg "mPulse Logo")](https://mpulse.com/) **Headquarters** [+1 (888) 678-5735](tel:1888678-5735%2021255) 21255 Burbank Blvd, Los Angeles, CA 91367 [info@mpulse.com](mailto:info@mpulse.com)  Copyright © 2026 mPulse. 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