Text messaging is a proven intervention to drive rapid improvement for key quality measures, including HEDIS, Star Ratings and CAHPS scores.
mPulse’s solutions use interactivity and tailoring to deliver key health information about screenings, vaccinations, and more through the SMS text channel. Key areas of focus include:
consumer experience
time to impact
cost effectiveness
This guide lists the quality measure areas that can quickly and easily be impacted by mPulse Mobile solutions for each quality measure set, and provides an overview of how these programs can be structured.
increase in 2nd dose of flu vaccinations for children and adolescents whose parents received educational SMS texts
improvement in chronic condition medication refill rates in Medicare patients after deploying text dialogues
increase in re-screening rate for chlamydia after initial diagnosis in patients who received SMS reminders
mPulse, a leader in digital solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem. With over a decade of experience and 4 billion consumer touchpoints annually, mPulse is the trusted health experience and insights partner for over 400 healthcare organizations.
