In 2025, mPulse partnered with a large national health plan based in the Midwest – the largest health plan in its state serving over 1 million members – to deploy a member and provider portal for its Medicare Advantage population. The technology was delivered as part of a broader ecosystem that included claims administration, customer relationship management (CRM), and care management.
Through a streamlined implementation process that has been rigorously refined over the years, mPulse spent 6 months on this implementation. mPulse portals were effectively layered onto the health plan’s existing technology stack for a seamless experience for its internal organization, its providers, and its member users.
To navigate how successful implementation ensures new technology is deployed on time
To see how portals technology can integrate cleanly with existing systems, and is adopted quickly by users
to implement a portals strategy to minimize disruption while maximizing value
mPulse, a leader in digital engagement and communications solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach, and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem. With over a decade of experience and more than 4 billion consumer-related transactions annually, mPulse is the trusted health experience and insights partner for over 450 healthcare organizations.
