Introducing Health Experience & Insights

Predict risk, engage members, and guide care-in one unified platform trusted by 29 of the 30 largest health plans.

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Products Built to Impact

Predict member risk. Engage intelligently. Streamline health navigation. Health Experience & Insights (HXI), our unified yet configurable product suite, connects predictive analytics, digital engagement, and health portals to redefine the healthcare experience.

  • Predict »

    Predictive analytics to assess and intervene at the most crucial moments.

  • Engage »

    Engage your members through our full suite of channel capabilities.

  • Navigate »

    Self-service, health management, and more all in your H30 Connect member portal.

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Predictive Analytics for the Most Critical Decision Points

Focus your time and energy where it's needed most. Let machine learning technology and AI do the heavy lifting, using 140+ predictive models to identify members at risk. 
 
Then, put that data to work. Engage those who need intervention at the moment they need it the most using our full suite of omnichannel capabilities.
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Engagement Designed to Solve Healthcare's Biggest Challenges

From SMS and WhatsApp to IVR in 13 languages, each touch uses Conversational AI to understand intent and nudge the next best action—while staying HIPAA & TCPA compliant.

  • Ready-built programs for CAHPS, HEDIS®, immunizations, and more
  • Average 41 % lift in completed screenings across 400 + deployments
  • Dynamic language + channel choice increases reach on hard-to-engage groups 30 %
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Advanced Health Portals: Navigation for the Consumer Age

Treat your members like the consumer they are. Your engagement outreach cultivates motivation for health action, and our H3O Connect member portal allows one place for them to go to actively manage their health with 24/7 self service tools, secure messaging and live chat, and targeted health content education.

Questions? We Have Answers.

An end-to-end integrated product suite that brings together predictive analytics, omnichannel engagement, and health portals to transform experience for members, providers, and their internal teams.

Though a unified product set, mPulse's Health Experience & Insights (HXI) suite of products is configurable. You can implement one, multiple, or all of the products to deliver a unique and impactful member experience.

Yes, Our predictive analytics products utilize both AI and machine learning to identify member risk for quality measure compliance, adverse health outcomes, and plan disenrollment, and  140+ predictive models inform enriched member profiles.

Our omnichannel engagement programs utilize conversational AI and Natural Language Understanding to enable member conversations to take place both 1:1 and at scale.

All mPulse products are HITRUST certified, SOC 2 Type 2 certified, and HIPAA compliant. Data security and governance is at the very core of our information technology and operations.

HEALTH EXPERIENCE & INSIGHTS

HXI = Predict + Engage + Navigate

Able to be deployed individually, powerful when combined. Learn what HXI is and why 400+ healthcare organizations leverage these products.

Market Leading Scale

EXPERIENCE
15 +

years of experience as leaders in consumer engagement

Reach
400 +

customers across the healthcare ecosystem

Scale
29

of the 30 largest health plans choose mPulse

Security
HITRUST

Certified and HIPAA-Compliant