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Close Remaining Gaps, Improve Quality Ratings

With 100+ Gap Closure programs deployed annually, our team is ready to work with you to close gaps and improve quality ratings. Built by experts in behavior change and engagement strategy, these solutions are designed for best-in-class results and ready to be deployed in weeks - not months.


Close the Gap in Star Ratings

Watch this on-demand webinar featuring mPulse Mobile’s government programs and insight expert, Reva Sheehan, and Chief Marketing Officer, Brendan McClure, with special guest Mick Twomey, CEO & Co-Founder of Hyperlift, for an informative webinar as they discuss recent and upcoming changes in Medicare Star Ratings and best practices to mitigate risk and overcome challenges.

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Diabetes Kidney Screenings

mPulse Mobile’s preventive care solutions apply behavioral science principles and streaming education to influence health beliefs, build self-efficacy, and increase readiness and follow through for key diabetes screenings.

Key Outcome: 48% of targeted members completed screenings.


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Breast Cancer Screening

Increase BCS completions using tailored conversations, streaming educational content and proven behavioral science techniques to empower members to get screened, spot early detection and create healthier populations at scale.

Key Outcome: 12.6pp increase in BCS completions


Statins with Diabetes

Conversational AI and NLU help needs and follow-up with personalized resources and content to encourage self-efficacy and drive action.

Key Outcome: 80% program reach rate


Colon Cancer Screening

Two-way messaging uses natural language understanding (NLU) to decipher member replies in both English and Spanish and deliver tailored responses. Identify member barriers and drive them to related programs and resources that enable and encourage healthier actions.

Key Outcome: 39% of members indicated a positive impact on behavior in the increased likelihood of completing the test

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Diabetes Eye Screening

Deepen engagement and build knowledge of key diabetes screenings using streaming educational content that empowers members while building health literacy.

Key Outcome: 5,343 new screenings completed as a result of the text message program

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Medication Therapy Management

Encourage members to review their medications with a qualified provider while improving outcomes at scale using mPulse’s leading engagement solution.

Key Outcome: 75% of members provided ideal contact times to discuss their medications with a pharmacist

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Schedule Your Gap Closure Consultation

Interested in talking to us about these programs? Schedule time with our Government Programs Expert, Reva Sheehan, and get a one-on-one consultation.

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CMS Fact Sheet

The Centers for Medicare & Medicaid Services (CMS) publishes the Medicare Advantage (Medicare Part C) and Medicare Part D Star Ratings each year to measure the quality of health and drug services received by consumers enrolled in Medicare Advantage (MA) and Prescription Drug Plans (PDPs or Part D plans). The Star Ratings system helps Medicare consumers compare the quality of Medicare health and drug plans being offered so they are empowered to make the best health care decisions for them.

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New Member Navigation

Introduce new members to their plan and educate them on their benefits while gathering health and satisfaction data at scale. Provide a positive member experience to improve retention, satisfaction, and outcomes.

Close Remaining Gaps in 2023

There is still time to make the most of any remaining budget this year and impact key quality measures. Our team of experts will work with you to identify areas of focus and quickly deploy the necessary engagement solutions.

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Powerful Engagement Solutions for Healthcare

Our intelligent technology learns consumers’ unique health needs and preferences to deliver meaningful one-to-one interactions at scale.

Through the use of SMS, email, phone, web, and streaming health content, you can deliver powerful health experiences at scale to your members and patients that educate, motivate, and drive outcomes.




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Improve understanding and adoption of health plan benefits


Improve understanding and adoption of health plan benefits


Improve understanding and adoption of health plan benefits


Are You Ready?

Learn about mPulse Gaps in Care solutions and how we can help your healthcare organization improve quality ratings by the end of 2023.