Close Remaining Gaps, Improve Quality Ratings

Watch this on-demand webinar featuring mPulse Mobile’s government programs and insight expert, Reva Sheehan, and Chief Marketing Officer, Brendan McClure, with special guest Mick Twomey, CEO & Co-Founder of Hyperlift, for an informative webinar as they discuss recent and upcoming changes in Medicare Star Ratings and best practices to mitigate risk and overcome challenges.

mPulse Mobile’s preventive care solutions apply behavioral science principles and streaming education to influence health beliefs, build self-efficacy, and increase readiness and follow through for key diabetes screenings.

Key Outcome: 48% of targeted members completed screenings.

Increase BCS completions using tailored conversations, streaming educational content and proven behavioral science techniques to empower members to get screened, spot early detection and create healthier populations at scale.

Key Outcome: 12.6pp increase in BCS completions

Conversational AI and NLU help needs and follow-up with personalized resources and content to encourage self-efficacy and drive action.

Key Outcome: 80% program reach rate

Two-way messaging uses natural language understanding (NLU) to decipher member replies in both English and Spanish and deliver tailored responses. Identify member barriers and drive them to related programs and resources that enable and encourage healthier actions.

Key Outcome: 39% of members indicated a positive impact on behavior in the increased likelihood of completing the test

Deepen engagement and build knowledge of key diabetes screenings using streaming educational content that empowers members while building health literacy.

Key Outcome: 5,343 new screenings completed as a result of the text message program

Encourage members to review their medications with a qualified provider while improving outcomes at scale using mPulse’s leading engagement solution.

Key Outcome: 75% of members provided ideal contact times to discuss their medications with a pharmacist

Interested in talking to us about these programs? Schedule time with our Government Programs Expert, Reva Sheehan, and get a one-on-one consultation.

The Centers for Medicare & Medicaid Services (CMS) publishes the Medicare Advantage (Medicare Part C) and Medicare Part D Star Ratings each year to measure the quality of health and drug services received by consumers enrolled in Medicare Advantage (MA) and Prescription Drug Plans (PDPs or Part D plans). The Star Ratings system helps Medicare consumers compare the quality of Medicare health and drug plans being offered so they are empowered to make the best health care decisions for them.

Introduce new members to their plan and educate them on their benefits while gathering health and satisfaction data at scale. Provide a positive member experience to improve retention, satisfaction, and outcomes.