---
title: [Download] Accelerating Utilization Management Decision Letters
description: In this webinar, experts will unpack member utilization management delivery strategies and explore how plans can make the most of UM.
image: https://go.mpulse.com/hubfs/AdobeStock_484686455-1-1-1-1.jpeg
---
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# Accelerating Utilization Management Decision Letters with Speed, Scale, and Compliance
Health plans’ utilization management communication is under increasing pressure – from shortened regulatory timelines and interoperability mandates, to rising authorization volumes and growing expectations for faster communication with members and providers.
One of the most critical and visible challenges for health plans today is meeting strict timelines for UM decision letter delivery while maintaining accuracy and compliance. Delays in delivering authorization decisions can create regulatory risk, administrative burden, and negatively impact the member experience.
In this webinar, experts explored how health plans are modernizing utilization management communications through automated, compliant strategies that streamline operations, dramatically accelerate letter delivery, and reduce compliance risk.
## We covered:
- The regulatory requirements for health plans, including CMS 0057-F guidance and notification timelines
- Strategies for accelerating UM letter delivery while reducing manual processes and operational friction
- Real-world insights from health plans that have modernized their communication workflows to overcome common pain points
- How mPulse’s 365-days-a-year, same-day SLA has helped clients deliver compliant multi-channel UM communications
Watch to learn how health plans are transforming utilization management communications from a slow administrative process into a fast, transparent, and scalable engagement strategy.
# Meet the Speakers
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#### Rodney Gauna
mPulse
Senior Director, Portal Strategy
#### Sara Riley
mPulse
SVP of Account Management
## About mPulse
mPulse, a leader in digital engagement and communications solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach, and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem. With over a decade of experience and more than 4 billion consumer-related transactions annually, mPulse is the trusted health experience and insights partner for over 450 healthcare organizations.
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