mPulse’s Health Plan Playbook for engaging providers is a set of repeatable steps, actions, and best practices for plans to adopt when engaging providers in member experience improvement efforts.
mPulse compiles specific tactics to guide plans’ initial implementation and ongoing management of a provider-centric member experience program. Focus areas include keys to educate and engage providers and the importance of member experience efforts (The ‘Why’) and keys to success when deploying advanced analytics in an incentive-based program (The ‘How’).
This Playbook is designed to help plans identify strategies for provider engagement that will lead to true, measurable improvements in member experience and perceptions, as captured in the annual CAHPS and HOS surveys.
mPulse, a leader in digital solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem. With over a decade of experience and 4 billion consumer touchpoints annually, mPulse is the trusted health experience and insights partner for over 400 healthcare organizations.
