2020 brought big challenges, forcing rapid adoption of digital solutions in healthcare. As a result, health plans are seeking strategies and solutions to provide new member touchpoints, tools for accessing care, community resources, self-service tools, and more.
This guide walks through some of the most impactful opportunities for healthcare organizations to connect with consumers in 2021 and beyond, with a particular focus on how plans and managed care organizations can utilize Conversational AI to better engage members, improve member experience, and optimize staff resources.
As plan needs evolve along with technology capabilities, there are several major areas of opportunity where Conversational AI will have a major impact on the industry landscape.
of unengaged members completed screenings following mPulse's conversational engagements
of member outreach responses successfully handled by mPulse's conversational artificial intelligence
of member sign-ups for digital behavioral health program from mPulse's conversational outreach
mPulse, a leader in digital engagement and communications solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach, and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem. With over a decade of experience and more than 4 billion consumer-related transactions annually, mPulse is the trusted health experience and insights partner for over 450 healthcare organizations.
