Live webinar
Annual CAHPS results tell your health plan what happened. They rarely tell your team what to do next.
Join mPulse experts Sam Oliver, Matt Thompson, and Reva Sheehan to explore what separates plans that treat member experience as a once-a-year survey exercise from plans building it into a continuous, year-round strategy.
You will examine where member experience issues originate, how structural and perception-based drivers differ, and what a realistic first-year plan looks like when your team is getting started.
What you will learn
- Why annual survey cycles leave gaps in your understanding of member sentiment.
- How structural and perception-based experience drivers differ, and why each calls for a different response.
- What a practical, phased approach to year-round member experience looks like.
- Where to start if your team is early in this work.
