As we head toward the close of the year and inch closer to the 2026 CAHPS survey period, we’re navigating shifting benchmarks, changing member response patterns, and an industry in flux. The more things change the more they stay the same. Member experience measures still account for over 40% of our Star Ratings, keeping CAHPS, HOS, and year-round experience strategies key to QBP.
mPulse, a leader in digital engagement and communications solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach, and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem. With over a decade of experience and more than 4 billion consumer-related transactions annually, mPulse is the trusted health experience and insights partner for over 450 healthcare organizations.
