---
title: 2025 TALKING CAHPS with Rex Wallace Consulting
description: In this episode, we’ll share what we’re seeing in the data, how predictive insights can identify the members most likely to impact your scores, and why aligning outreach across domains is critical to success. We’ll explore how a cohesive, multi-channel approach that’s powered by accurate targeting and purposeful content not only improves survey responses but also strengthens member satisfaction and health outcomes.
image: https://go.mpulse.com/hubfs/Community%20Graphic-1.png
---
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# Talking CAHPS With Rex Wallace Consulting
As we head toward the close of the year and inch closer to the 2026 CAHPS survey period, we’re navigating shifting benchmarks, changing member response patterns, and an industry in flux. The more things change the more they stay the same. Member experience measures still account for over 40% of our Star Ratings, keeping CAHPS, HOS, and year-round experience strategies key to QBP.
##### This episode will cover…
- What leading CAHPS performers are prioritizing right now as we head into year-end and the 2026 survey period
- The challenges, solutions, and measurable benefits of designing a year-round, connected strategy that drives improvement across all Star measures
- How to activate an orchestrated, cohesive engagement approach – powered by member-level predictions – to reduce abrasion, improve service recovery, and strengthen both perception and performance
- Ways health plans are linking CAHPS and HOS into a coordinated, multi-channel design that moves in step with the year, not just at survey time
## About mPulse
mPulse, a leader in digital engagement and communications solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach, and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem. With over a decade of experience and more than 4 billion consumer-related transactions annually, mPulse is the trusted health experience and insights partner for over 450 healthcare organizations.
#### Products
- [HXI: Health Experience & Insights](https://mpulse.com/hxi/)
- [Predictive Analytics](https://mpulse.com/products/predictive-analytics/)
- [Core Communications](https://mpulse.com/products/core-communications/)
- [Omnichannel Engagement](https://mpulse.com/products/omnichannel-engagement/)
- [Health Portals](https://mpulse.com/products/health-portals/)
- [Content Hub](https://mpulse.com/products/content-hub/)
- [Acquisition & Payments](https://mpulse.com/products/acquisition-payments/)
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#### Solutions
###### SOLUTION BY ENGAGEMENT
- [CAHPS & Member Experience](https://mpulse.com/solutions/cahps-member-experience/)
- [Utilization Management Notifications](https://mpulse.com/solutions/utilization-management-notifications/)
- [HEDIS® & Prevention](https://mpulse.com/solutions/hedis-prevention/)
- [Population Health](https://mpulse.com/solutions/population-health/)
- [Provider Relations](https://mpulse.com/solutions/provider-relations/)
- [Access to Care](https://mpulse.com/solutions/access-to-care/)
- [Care Team Collaboration](https://mpulse.com/solutions/care-team-collaboration/)
- [Social Needs](https://mpulse.com/solutions/social-needs/)
- [Condition & Care Management](https://mpulse.com/solutions/condition-care-management/)
- [Acquisition & Retention](https://mpulse.com/solutions/acquisition-retention/)
###### SOLUTION BY INDUSTRY
- [Medicare](https://mpulse.com/solutions/medicare/)
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#### Resources
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- [2026 Stars Compare Tool](https://mpulse.com/resources/stars-compare-tool/)
#### Company
- [Leadership](https://mpulse.com/company/#leadership)
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- [Activate2027](https://go.mpulse.com/activate2027)
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