---
title: 2025 DPI Webinar Recording
description: 2025 HOS Strategies for Member Centric Outcomes Webinar on-demand recording
image: https://go.mpulse.com/hubfs/AdobeStock_315909169.jpeg
---
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# HOS: Strategies to Drive Member-Centered Outcomes
##### On-Demand Recording
Whether you’re **Directors of Quality, Population Health Leads, Stars Analysts, Member Experience Leaders,** this webinar will help you turn data into action.
As HOS measures take on greater weight in Stars ratings, healthcare organizations must refine their strategies to address critical gaps in care and member-perceived health. This webinar will provide actionable insights on how to identify and engage high-risk populations anddesign outreach strategies that improve quality performance and enhance health perceptions.
Join us for an expert-led discussion on turning data into action, bridging the gap between analytics and member experience to drive better outcomes.
### **Watch this webinar to:**
- Anticipate and address open HOS gaps through data-driven targeting
- Understand the critical distinction between Fall Risk and Managing Fall Risk
- Leverage smarter, data-driven outreach strategies to support at-risk members
### **Why watch?**
This session will provide practical, real-world strategies for leveraging data and analytics to improve member experience and performance on key Stars measures. Don’t miss this opportunity to learn from industry experts and gain tools to drive meaningful impact across your organization.
#### Heidi Salerno
Rex Wallace Consulting, LLC
Medicare Star Ratings Consultant
#### Matt Thompson
mPulse
Product Manager
## About mPulse
mPulse, a leader in digital engagement and communications solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach, and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem. With over a decade of experience and more than 4 billion consumer-related transactions annually, mPulse is the trusted health experience and insights partner for over 450 healthcare organizations.
#### Products
- [HXI: Health Experience & Insights](https://mpulse.com/hxi/)
- [Predictive Analytics](https://mpulse.com/products/predictive-analytics/)
- [Core Communications](https://mpulse.com/products/core-communications/)
- [Omnichannel Engagement](https://mpulse.com/products/omnichannel-engagement/)
- [Health Portals](https://mpulse.com/products/health-portals/)
- [Content Hub](https://mpulse.com/products/content-hub/)
- [Acquisition & Payments](https://mpulse.com/products/acquisition-payments/)
- [Platform](https://mpulse.com/products/platform/)
#### Solutions
###### SOLUTION BY ENGAGEMENT
- [CAHPS & Member Experience](https://mpulse.com/solutions/cahps-member-experience/)
- [Utilization Management Notifications](https://mpulse.com/solutions/utilization-management-notifications/)
- [HEDIS® & Prevention](https://mpulse.com/solutions/hedis-prevention/)
- [Population Health](https://mpulse.com/solutions/population-health/)
- [Provider Relations](https://mpulse.com/solutions/provider-relations/)
- [Access to Care](https://mpulse.com/solutions/access-to-care/)
- [Care Team Collaboration](https://mpulse.com/solutions/care-team-collaboration/)
- [Social Needs](https://mpulse.com/solutions/social-needs/)
- [Condition & Care Management](https://mpulse.com/solutions/condition-care-management/)
- [Acquisition & Retention](https://mpulse.com/solutions/acquisition-retention/)
###### SOLUTION BY INDUSTRY
- [Medicare](https://mpulse.com/solutions/medicare/)
- [Medicaid](https://mpulse.com/solutions/medicaid/)
- [Commercial](https://mpulse.com/solutions/commercial/)
- [Dental Plans](https://mpulse.com/solutions/dental-plans/)
- [Exchange](https://mpulse.com/solutions/exchange/)
- [Third-Party Administrators (TPAs)](https://mpulse.com/solutions/third-party-administrators/)
- [Health Systems](https://mpulse.com/solutions/health-systems/)
- [ACO, VBC, & MSO](https://mpulse.com/solutions/aco-vbc-mso/)
- [Pharmacy](https://mpulse.com/solutions/pharmacy/)
- [Life Sciences & Clinical Trials](https://mpulse.com/solutions/life-sciences-clinical-trials/)
#### Resources
- [Blog](https://mpulse.com/resources/blog/)
- [Outcomes](https://mpulse.com/resources/outcomes/)
- [White Papers](https://mpulse.com/resources/?_sft_content-type=white-papers)
- [Webinars](https://mpulse.com/resources/?_sft_content-type=webinars)
- [Case Studies](https://mpulse.com/resources/?_sft_content-type=case-study)
- [Brochures](https://mpulse.com/resources/?_sft_content-type=brochures)
- [Product Sheets](https://mpulse.com/resources/?_sft_content-type=product-sheet)
- [2026 Stars Compare Tool](https://mpulse.com/resources/stars-compare-tool/)
#### Company
- [Leadership](https://mpulse.com/company/#leadership)
- [Board of Directors](https://mpulse.com/company/#board-of-directors)
- [Investors](https://mpulse.com/company/investors/)
- [In The News](https://mpulse.com/company/in-the-news/)
- [Events](https://mpulse.com/company/events/)
- [Careers](https://mpulse.com/company/careers/)
- [Contact](https://mpulse.com/company/contact/)
- [Activate2027](https://go.mpulse.com/activate2027)
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